Few months ago we wrote about Google Chrome Remote Desktop that lets you connect and access and control another computer through your Chrome Browser. It’s beautiful in that it doesn’t matter whether it is a Windows, Mac OS X or Linux machine, as long as your have Google Chrome installed, you should be able to access any system regardless of the OS.
Now Google has included this app to its Hangouts feature of Google Plus. It lets you hangout with someone and provide tech support by connecting and accessing their computer (with their permission, of course) remotely and troubleshooting or diagnosing problems on it.
For those of us that play the role of tech support in our family and with our friends, this will come in handy. You’ll be able to hangout with them on Google Plus and access their computer and help them resolve issues. Pretty soon, tools like TeamViewer the the likes will be the things of the past. Why would you need a dedicated Remote Support Software on your machine if you can do the same from your web browser without installing separate tools?
This brief tutorial shows you how to enable Hangouts Remote Desktop App to your account if you don’t already now.
Go get it added, open your Google Plus page and click Start a hangout at the top right corner
Next, click the Hand out button
Then on the next screen, click the View more apps link.
Finally, select Remote Desktop app and click Add to this hangout.
That’s it! You you then be able to access the remote user computer with his/her permission.
Enjoy!
Frequently Asked Questions
How can I use Google+ Remote Desktop for tech support?
To use Google+ Remote Desktop for tech support, start a hangout on Google Plus, click the Hand out button, then select the Remote Desktop app from the apps list and add it to the hangout.
What systems are compatible with Google+ Remote Desktop?
Google+ Remote Desktop is compatible with Windows, Mac OS X, and Linux machines as long as Google Chrome is installed on the system.
Can I access another computer remotely using Google+ Remote Desktop?
Yes, you can access and control another computer remotely with the user's permission using Google+ Remote Desktop through the Hangouts feature on Google Plus.
Is Google+ Remote Desktop a good alternative to dedicated Remote Support Software?
Google+ Remote Desktop provides a convenient way to provide tech support without the need for separate tools, making it a good alternative to traditional Remote Support Software.
How do I troubleshoot computer issues using Google+ Remote Desktop?
You can troubleshoot computer problems by connecting to the remote user's computer with their permission and diagnosing issues directly through the Google+ Remote Desktop app.
What are the benefits of using Google+ Remote Desktop for tech support?
The benefits of using Google+ Remote Desktop include easy access to remote systems, real-time troubleshooting, and the ability to provide tech support without installing additional software.
Can I hangout with someone on Google Plus and provide tech support using Remote Desktop?
Yes, you can hangout with someone on Google Plus and offer tech support by connecting to their computer through the Remote Desktop app integrated into Hangouts.
How do I enable the Hangouts Remote Desktop App on Google Plus?
To enable the Hangouts Remote Desktop App on Google Plus, start a hangout, click the View more apps link, select the Remote Desktop app, and add it to the hangout to begin providing tech support.